Archives for January 2014

Facing Failure: Two Tales of Running For Office

With a new year brings the annual cycle of personal New Year’s resolutions.  Frequently these resolutions include losing weight, reading more, spending less, or getting more involved.  Many of us want to change from our current course to something that is more desirable but statistically 88% of the time we will fail at our resolutions.  Oftentimes failure comes early in that we say we want to make changes but we never even take the first step.

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Failure Forums: Complexity Theory and the Role of Failure in Driving New Business Models

Driving corporate innovation is far more complicated than most observers realize.  During my Innovation Development days I knew that successfully launching a new initiative was a long shot. but looking back I had greatly underestimated all of the forces at play, especially the internal politics.  As many organizations are mining “big data” to make better business decisions some companies are looking to mine their “innovation data” to better understand these internal and external forces that determine an initiative’s success or failure.

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Who’s to Blame for the Christmas Gift Delivery Failure – Amazon, UPS, or Us?

Much was made this last week over United Parcel Service’s (UPS) failure to deliver packages before Christmas.  The media seemed to border on delight in sharing the stories of customers who were upset that their packages didn’t arrive in time.  As I heard these stories played over and over again I kept wondering how we got to this point.  Last minute shoppers who were Amazon Prime members could order their gifts on December 22nd and still expect them to be delivered anywhere in the country before Christmas with free two-day shipping.  But when some gifts didn’t arrive in time who’s to blame – the retailer, the shipper, or us, the consumer?

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