Over the last year I had the opportunity to discover a hidden innovation gem in my own back yard. A group of companies had banded together to help each other build more innovative organizations, or at least organizations that could drive innovation with a higher degree of success. Innovators International was formed in 2007 out of work commissioned by the Mayo Clinic. Today it is a member partnership of 50 of the world’s most innovative companies who are working together to build each member their own structure for driving sustained innovation.
Driving corporate innovation is far more complicated than most observers realize. During my Innovation Development days I knew that successfully launching a new initiative was a long shot. but looking back I had greatly underestimated all of the forces at play, especially the internal politics. As many organizations are mining “big data” to make better business decisions some companies are looking to mine their “innovation data” to better understand these internal and external forces that determine an initiative’s success or failure.
Most leaders want their organizations to be innovative but just saying it isn’t enough. If they want their people to take risks and innovate they have to create a culture that can support and endure the ups and the downs of driving innovation. Driving sustained innovation requires the right people, processes, & tools.
I often talk with business leaders about the need to build in a tolerance for risk taking and potential failure if they want to drive growth and innovate. Frequently I get asked if there are specific areas where we should not tolerate failure? My standard response is that Accounting would be one of those areas where organizations should be very cautious with “innovation” and the potential for failure. This story from today’s headlines in another such area.
Innovation projects fail for many reasons but often times the reasons point back to a disconnect with the customer or within the company. Sometimes the customers weren’t sufficiently ready to buy or use the new product or service. Maybe they didn’t yet understand the benefits, they weren’t comfortable enough with the novelty, or maybe they lacked the infrastructure to take full advantage of the new product or service? There are an equal number of examples where companies were unable to operationalize the new product or service and had to abandon it. But sometimes new innovations fail because a company can’t get out of its own way. The story of Best Buy and their development of the innovative gift registry platform GIFTAG is just one of those stories.
SimonDelivers had launched as a online grocery delivery business in 1999 at the height of the Dot.com boom. By 2001 many of their competitors had imploded in the Dot.com bust. Miraculously SimonDelivers had managed to be one of the few that weathered the storm only to be later caught up in the real estate bust of 2008. Often times we can learn more from failures of others than from their successes. This story is a glimpse into the lessons learned from the failure of SimonDelivers.
This article is the first in my new series of Failure Forums published in Innovation Excellence. The series is focused on bringing the role of innovation failure to the forefront. It will intentionally bypass the innovation success stories to focus on the lessons learned from failures. It is never easy to disclose our professional failures but these brave innovation practitioners are doing exactly that so that others can learn from their experiences. This is the story of Jeff Stratman, a corporate innovator, and his journey to launch a new corporate venture called Orgango.
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